Refund and Returns Policy
Because of the specialised nature of our products, strict conditions apply to returns, refunds, replacements, and cancellations. Please review this Policy carefully before making a purchase.
1. General Policy Statement
All products sold on UK Peptology are supplied as specialised research materials. Due to product sensitivity, safety standards, and quality assurance requirements:
- All sales are considered final once processed.
- We do not accept general returns or issue refunds unless the request meets the specific eligibility criteria outlined in this Policy.
2. Eligibility for Refund or Replacement
Refunds or replacements may only be approved under the following circumstances:
2.1 Damaged Products
If your order arrives physically damaged during shipping, you may qualify for a replacement or refund.
- Damage must be reported within 48 hours of delivery.
- Clear photographic evidence must be provided.
- Original packaging must be retained.
2.2 Incorrect Item Received
If you receive a product that does not match your order:
- Report within 48 hours of delivery.
- Provide photo proof and order confirmation details.
2.3 Missing Items
If an item is missing from your shipment, report within 48 hours and provide unpacking photos if available.
2.4 Defective Product (Manufacturing Issue)
If a product is defective upon arrival and has not been used or altered:
- Contact us within 48 hours.
- Provide proof of defect and batch number if applicable.
3. Non-Refundable Situations
Refunds or replacements will not be issued for:
- Change of mind or incorrect order placed by customer.
- Incorrect shipping address entered.
- Customs seizure or import restrictions.
- Refused delivery or delays caused by courier or customs.
- Product misuse or improper storage after delivery.
- Orders reported after the claim window.
4. Claim Submission Process
To submit a claim, you must contact our support team with your full name, order number, email used for purchase, description of issue, and clear photos or videos.
All claims must be submitted through: info@ukpeptology.co.uk
We aim to review claims within 3–5 business days.
5. Inspection & Verification
All reported issues are subject to internal review and verification. We reserve the right to request additional documentation or product return for inspection. Our decision after review is final.
6. Replacement Procedure
If a replacement is approved, a new item will be shipped at no additional cost. Processing time may vary based on stock availability. We are not responsible for delays caused by courier services or customs authorities.
7. Refund Procedure
If a refund is approved, it will match the original payment method where possible. Please note that transaction fees, currency conversion fees, and blockchain or bank transfer fees are non-refundable.
8. Order Cancellation Policy
Orders may be cancelled only if payment has not yet been processed OR the order has not yet been shipped. Once an order has entered processing or shipping stage, it cannot be cancelled.
9. Returned Shipment Policy
If an order is returned to us due to an incorrect address, failed delivery attempts, refusal of package, or customs rejection, the customer may choose reshipment (at additional cost) or a partial refund (shipping fees deducted).
10. Shipping Damage Liability
Once an order is transferred to the shipping carrier, responsibility shifts to the courier. However, we will assist customers in filing claims when applicable. We are not liable for lost packages confirmed delivered or theft after delivery.
11. International Orders & Customs
Customers ordering internationally accept full responsibility for import regulations, taxes, duties, and customs clearance. We do not issue refunds for packages held, seized, or rejected by authorities.
12. Abuse of Refund Policy
We monitor refund and claim patterns. We reserve the right to refuse service or deny claims if we suspect fraudulent claims, abuse of refund policy, or repeated refund requests.
13. Quality Assurance Statement
All products undergo quality control inspection prior to shipment. We maintain strict handling, packaging, and storage procedures to ensure product integrity before dispatch.
14. Policy Updates
We reserve the right to modify this Policy at any time without prior notice. Continued use of the UK Peptology website after changes constitutes acceptance of the updated Policy.
